Return & Refund Policy – Mountain Coffee Importers

Satisfaction Guarantee

We stand behind every bag of Mountain Coffee. If you’re not satisfied with your coffee, we’ll refund your money — no need to send it back.

How It Works

Contact us within 8 days of receiving your order at info@mountaincoffeimporters.com with your order number and a short note about your experience. We’ll process your full refund to your original payment method within 5–7 business days.

Conditions

• The satisfaction guarantee can be used once per customer.
• It applies to orders placed on mountaincoffeimporters.com only (not event or wholesale purchases).
• The bag must be a genuine Mountain Coffee product.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, contact us within 7 days with a photo of the package. We’ll send a replacement or a full refund. This does not count as your satisfaction guarantee.

Questions?

Email info@mountaincoffeimporters.com or call (973) 580-4603, Monday–Friday, 9 AM–5 PM (ET).