Shipping Policy

🇺🇸 Shipping Policy – Mountain Coffee Importers (EN)

At Mountain Coffee Importers, we proudly roast and ship authentic Colombian specialty coffee directly from our facility in New Jersey, USA.
We are committed to ensuring your order arrives fresh, secure, and on time.

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📦 Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed the next business day.
If there’s any delay due to high demand or stock availability, our team will contact you via email.

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✈️ Shipping Time & Carriers

We ship nationwide within the United States using trusted carriers such as USPS, UPS, and FedEx.
Estimated delivery time:
• Standard Shipping: 2–5 business days
• Priority Shipping: 1–3 business days

Tracking information will be sent by email once your order ships.

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🌎 Shipping Rates

Rates are automatically calculated at checkout based on package weight, destination, and selected carrier.
We occasionally offer free shipping promotions announced via our website or social channels.

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🏠 Incorrect Addresses or Delivery Issues

Please ensure your shipping information is accurate at checkout.
Mountain Coffee Importers is not responsible for delays or losses caused by incorrect or incomplete addresses.

If a package is returned to us due to address issues, you may request reshipment (additional shipping fees may apply).

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🔁 Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days at support@mountaincoffeeimporters.com.
We will work directly with the carrier to resolve the issue and offer a replacement or refund if applicable.

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❤️ Our Commitment

We roast every batch to order and handle each package with care to ensure you receive coffee at its peak freshness.
Thank you for choosing Mountain Coffee Importers – From the Mountains to Your Cup.