Return & Refund Policy – Mountain Coffee Importers

Return & Refund Policy

At Mountain Coffee Importers, we stand behind the quality of our freshly roasted specialty coffee. If your order arrives damaged, incorrect, or defective, you may request a return or refund within 30 days of the delivery date.

We accept returns for any reason, including both defective and non-defective products, as long as they meet our eligibility requirements.

Eligibility for Returns or Replacements

• We accept returns under the following conditions:
• The product may be new or lightly used, as long as it is the correct product originally ordered.
• Products that arrive incorrect, damaged, or with quality issues are eligible for replacement or refund.
• We do not accept returns for items that have been tampered with, altered, or that contain a different product than the one we shipped.

Refunds

Once the return is received and verified, refunds or replacements will be processed within 5–7 business days.
Depending on your payment method, funds may take additional time to appear in your account.

we accept returns within 30 days from the delivery date

Return shipping is free for all orders within the United States.
Mountain Coffee Importers covers 100% of the return shipping cost, regardless of the reason for the return.
Customers will not pay any shipping or handling fees for returns.

To request a return or replacement, please contact us at support@mountaincoffeimporters.com with your order number and reason for the request.

We do not accept returns for items that have been tampered with, altered, or used beyond a reasonable amount. All products must be returned in their original packaging.

Our Commitment

Every bag of coffee is carefully prepared to guarantee freshness, authenticity, and exceptional flavor. Your satisfaction is our priority.

Shipping Policy

At Mountain Coffee Importers, we proudly roast and ship authentic Colombian specialty coffee directly from our facility in New Jersey, USA.
We are committed to ensuring your order arrives fresh, secure, and on time.

Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed the next business day.
If there’s any delay due to high demand or stock availability, our team will contact you via email.

Shipping Time & Carriers

We ship nationwide within the United States using trusted carriers such as USPS, UPS, and FedEx.
Estimated delivery time:

• Standard Shipping: 2–5 business days
• Priority Shipping: 1–3 business days

Tracking information will be sent by email once your order ships.

Shipping Rates

Rates are automatically calculated at checkout based on package weight, destination, and selected carrier.
We occasionally offer free shipping promotions announced via our website or social channels.

Incorrect Addresses or Delivery Issues

Please ensure your shipping information is accurate at checkout.
Mountain Coffee Importers is not responsible for delays or losses caused by incorrect or incomplete addresses.

If a package is returned to us due to address issues, you may request reshipment (additional shipping fees may apply).

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days at support@mountaincoffeeimporters.com.
We will work directly with the carrier to resolve the issue and offer a replacement or refund if applicable.

Our Commitment

We roast every batch to order and handle each package with care to ensure you receive coffee at its peak freshness.
Thank you for choosing Mountain Coffee Importers – From the Mountains to Your Cup.